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Planning & Transportation Customer Service Survey

Please correct the field(s) marked in red below:

City of Burbank
Planning Division Customer Service Survey
 

The Planning Division would find it helpful if you would please take a few moments to complete this customer service survey. Please respond based on the service of staff and not the outcome of the case. 

1

Please enter the project address or number.

 *
2

Were you the applicant, appellant, a neighbor, or other? 

Were you the applicant, appellant, a neighbor, or other?
3

Please check as appropriate:

Staff was courteous and helpful

Please check as appropriate: Staff was courteous and helpful
4

Please check as appropriate:

Staff provided complete, consistent, and accurate information

Please check as appropriate: Staff provided complete, consistent, and accurate information
5

Please check as appropriate:

Staff provided timely responses to my questions throughout the process

Please check as appropriate: Staff provided timely responses to my questions throughout the process
6

Please check as appropriate:

My overall experience was positive

Please check as appropriate: My overall experience was positive
7

 Please check as appropriate:

My opinions were considered by those making the decision on the case

Please check as appropriate: My opinions were considered by those making the decision on the case
8

Please provide any other comments or suggestions for the Planning Division that you think will improve our service.

9

Optional - Please provide your name and address

10

Optional - Please provide your e-mail and/or telephone number

11

Optional - Would you like to be contacted regarding your responses?

Optional - Would you like to be contacted regarding your responses?

Thank you for taking our customer service survey!

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