Management Services Director, Betsy McClinton

MISSION STATEMENT


Management Services is dedicated to promoting organizational effectiveness through creative leadership that is responsive to our community, employees, and the public while providing courteous and quality human resources, employee services, labor relations, safety, and risk management programs in a timely and cost efficient manner. In order to more capably fulfill our mission to the public, Management Services is committed to fostering positive relationships between City employees and the community by promoting professional development and unity through mutual respect and sensitivity to the diversity of our population.

The Management Services Department consists of three divisions: 1) Employment Services, Benefits & Compensation; 2) Labor Relations; and 3) Workers' Compensation & Safety. The Department provides support services involving a wide range of internal administrative functions to City departments, and plays an integral role in enhancing each department's ability to better serve the Burbank community.

Employment Services, Benefits & Compensation Division

Employment Services is responsible for the City's centralized recruitment and selection process, and the administration of the WorkForce Connection and Youth Employment programs. In addition, this section manages the Mail Center, which is responsible for sorting and delivering U.S. and inter-City mail, as well as United Parcel Service packages.

Benefits & Compensation is responsible for processing employee benefits, clarifying various issues related to health insurance and retirement benefits, maintaining the Classification and Compensation Plan, administering the Civil Service System responsibilities, and developing Citywide training and professional development activities. In addition, this section provides LiveScan services for background investigation of prospective City employees, volunteers, and outside individuals and agencies. A processing fee is charged for this service.

Labor Relations Division

This division is responsible for the overview of labor relations and reprographic services.

Labor Relations is responsible for maintaining positive employer-employee relations and negotiating labor contracts with the City's six recognized bargaining units:

  • Burbank City Employees' Association (BCEA)
  • Burbank Fire Fighters (BFF)
  • Burbank Fire Fighters - Chief Officers' Unit (BFF-COU)
  • Burbank Management Association (BMA)
  • Burbank Police Officers' Association (BPOA)
  • International Brotherhood of Electrical Workers (IBEW)

This section also interprets rules, regulations, and policies pertaining to labor and employment law in order to maintain compliance with state and federal regulations.

Reprographics is responsible for the City's printing of communications materials. This section assists each department in obtaining a wide range of printing services and materials through its centralized printing facility. Examples of printing services include the Burbank Water and Power's educational brochures and the Parks, Recreation and Community Services Department's Recreation Guidebook.

Workers' Compensation and Safety Division

This division is responsible for the overview of the Workers' Compensation program and safety services for City employees.

Workers' Compensation is responsible for managing the City's Workers' Compensation self-insured program. This section helps City employees resolve their work-related injuries and is committed to processing claims expeditiously and accurately.

Safety is responsible for the safety of all City employees. The main priority is to provide employees with services and training that help minimize work-related injuries and illnesses. This section also identifies and reviews internal accidents, and inspects each City facility to correct potential workplace safety concerns.

Other programs that this section administers include the Injury and Illness Prevention Program (IIPP), the Hazardous Waste Program, the safety training program, and the employees' substance/drug testing, which complies with the U.S. Department of Transportation and Federal Highway Administration regulations.

In addition, the City's insurance policies and self-insurance programs, including General Liability, property, casualty, crime, volunteer, Accidental Death and Dismemberment, and related broker services are managed in this division. One of the main priorities of this section is to process and investigate liability claims filed against the City.

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