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MEDIA CONTACT INFORMATION
Simone McFarland Communications Manager (818) 238-5840
Sgt. Derek Green Police Department (818) 238-3240
Battalion Chief John Owings Fire Department (818) 238-3361
Joe Flores Burbank Water and Power (818) 238-3773

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New Public Counter Hours for City Permitting Services

Implementation of reduced counter hours will increase quality customer service and responsiveness to businesses and residents

Post Date:05/09/2018 10:30 AM

Burbank, CA (May 9, 2018) – Triggered by increasing workloads and limited resources, the City of Burbank Community Development Department (Planning along with the Building Division) and the Public Works Department are changing their first-floor permit center counter hours.  Although reducing hours with increasing demand may be counterintuitive, the change will allow staff to spend concentrated, uninterrupted time reviewing applications, while still accommodating counter requests, thus enabling staff to process plans and permits more quickly.

Business hours for the following services will change to the following beginning Monday, May 21, 2018:

Service

New First-Floor Permit
Center Counter Hours
Monday through Friday

Planning & Zoning, Building Plan Check

8:00 AM to 12:00 PM

Business Licenses & Garage Sales, Code Enforcement

8:00 AM to 12:00 PM
1:00 PM to 3:00 PM

Building Permits, Permit Records

8:00 AM to 12:00 PM
1:00 PM to 3:00 PM

Public Works Permits

8:00 AM to 12:00 PM
1:00 PM to 3:00 PM

 

Planning and Building appointment times will be available from 1:00 PM to 3:00 PM (Tuesday through Thursday) for applicants to review staff comments on projects that have already been submitted and are currently under review by the City.  Permit counters for Building and Public Works will remain open until 3:00 PM (Monday through Friday).

If customers are unsure what times they should come to the permit center for service, they can call the City at the following numbers: Planning at 818-238-5250, Building at 818-238-5220, or Public Works at 818-238-3950.

 

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