FAQs

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  • City Clerk

    • Where can I register to vote?

    • Where can I get information on my home/property?

    • Does my son/daughter need a permit to work?

    • Where can I file for Divorce?

    • If I have problems with bees, rodents, weeds, or diseased trees, who do I contact?

    • Where can I get a copy of a Marriage License or a Birth Certificate? Where can we apply for a Marriage License?

    • Do I need a permit to have a Garage Sale in Burbank?

    • Where do I file for a Business License?

    • How do I file a claim against the City of Burbank?

    • Where is the closest Department of Motor Vehicle to Burbank?

    • Where do I obtain a residential preferential parking permit?

    • Where do I pay a parking or speeding ticket?

    • Are there services available for homeless or stranded individuals?

  • City Manager

    • How many homeless people currently reside in Burbank? (+)

    • What measures has the City of Burbank taken to address homelessness? (+)

    • What can I do to help someone who is homeless? (+)

    • Where are meals being provided to the Burbank homeless? (+)

    • Does Burbank have an emergency shelter? (+)

  • Community Development

    • How much parking do I need for my business?

    • Why can't I open a restaurant at a certain location when it's a permitted use in the Zoning Code?

    • The use list says I need a CUP for my business. What does that mean?

    • What hours can my business operate?

    • What are the rules about "granny flats?"

    • How many units can I build on my property?

    • Can I work out of my home?

    • What are the rules for hobby or recreation rooms in my backyard?

    • What is the difference between a garage, carport, and porte-cochere and do I need one?

    • Can I operate a child care in my home?

    • Can I add apartment units behind my single family home?

    • Does it matter if my property is near a single family area?

    • How do I apply to build a new apartment building?

    • How do I apply to build condominiums?

  • Fire

    • What is the Emergency Medical Services (EMS) Membership Program?

    • Who do I call when I have a medical emergency?

    • As a Burbank resident, how do I enroll in the EMS Membership Program?

    • Do I get a member identification card once I join the EMS Membership Program?

    • Who is covered under the membership fee?

    • What if there are changes or updates to my household?

    • Does the EMS Membership Program cover members of my household outside the City of Burbank?

    • Is non-emergency ambulance transportation covered to or from a hospital, doctor's office, rehab facility or retirement home?

    • Why do I need to join the EMS Membership Program if I already have medical insurance?

    • Why does the Burbank Fire Department bill my insurance plan?

    • What happens if I do not enroll in the EMS Membership Program?

    • Is there a reduced EMS Membership Program fee for low-income families?

    • I pay property taxes. Do my tax dollars pay for ambulance service?

    • If I decide not to join the EMS Membership Program, what are the charges for paramedic and emergency ambulance services?

  • Library Services

    • How Do I Apply For A Library Card?

    • How Do I Renew My Books?

    • How Do I Apply For Internet Access?

    • How Do I Become A Volunteer For The Library?

    • Is There Any Job Opening In the Library? How Can I Apply?

    • How Do I Join The Friends Of The Library?

    • How Do I Offer Compliments and Suggestions?

    • How Long Can I Keep Books Out?

  • Police

    • How do I pay a parking citation?

    • What should I do if I am involved in a traffic accident?

    • How do I obtain a release for an impounded vehicle?

    • How do I get a copy of an accident or crime report?

    • How do I contest a parking citation?

    • What is the hiring process like?

    • How do I file a complaint?

    • How do I retrieve my property?

    • How do I report an abandoned vehicle?

    • How do I commend an employee?

    • What are the property room hours?

    • What do I do if I think I am a victim of identity theft?

    • How do I obtain a release of firearms?

    • Does the Police Department auction unclaimed property?

    • How do I obtain an Alarm Permit?

    • Who do I contact about a traffic issue?

  • Public Information Office

    • How many homeless people currently reside in Burbank? (+)

    • What measures has the City of Burbank taken to address homelessness? (+)

    • What can I do to help someone who is homeless? (+)

    • Where are meals being provided to the Burbank homeless? (+)

    • Does Burbank have an emergency shelter? (+)

  • Public Works

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