City of Burbank Title VI Program and Policy
The City of Burbank is committed to ensuring that no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance pursuant to the protections afforded under Title VI.
The City’s Title VI Program Triennial Update for 2019 was adopted on January 12, 2021 by the City Council. Please follow this link to view the document (PDF).
How to File a Title VI Complaint
If you feel you have been excluded from participation in, been denied the benefits of, or been subjected to discrimination on the basis of race, color, or national origin, you may file a complaint with the City of Burbank. To file a complaint, contact BurbankBus at (818) 246-4258; or email email@example.com; or visit the BurbankBus Administrative Office at the Joslyn Adult Center located at 1301 W. Olive Avenue, Burbank, CA 91502.
The complaint must be filed within 180 days of the date of the alleged discrimination. Written complaints may be sent to the address noted above by printing and completing the City's online Title VI Complaint Form provided in the link below and then forwarding the complaint to the BurbankBus Administrative Office. The completed complaint form may also be submitted via email to: firstname.lastname@example.org
A complainant may also file a Title VI complaint directly with the Federal Transit Administration (FTA) by writing to the FTA: Federal Transit Administration, Office of Civil Rights, Region IX, San Francisco Federal Building, 90 7th Street, Suite 15-30, San Francisco, CA 94103. More information can be found by visiting the FTA website: https://www.transit.dot.gov/
Title VI Complaint Form (PDF)