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Building & Safety

ProjectDox Announcement with Image Left
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The New ProjectDox Upgrade is now LIVE!

Need Assistance Transitioning to the new ProjectDox?

Join our live Zoom office hours (CLICK TO JOIN)

During the launch week for the ProjectDox upgrade, September 15 - September 19 from 8:00 am - 3:30 pm City staff will be able to virtually assist users in making a smooth transition to the new ProjectDox by answering questions, providing guidance, and assisting users with navigating the new features and interface.

Building permits are required for residential and commercial construction including new construction, additions, remodels, improvements, and alterations. The Building & Safety Division encourages customers to utilize our online services whenever possible.
 

Office Location
Community Services Building
150 North Third Street
Burbank, CA 91502

Public Counter Hours*
Monday - Thursday
8:00 a.m. - 3:30 p.m.
Friday
8:00 a.m. - 3:00 p.m.

*Last tickets issued 15 minutes prior to lunch break and closing. 

Counter Services Offered

  • Pay for a permit
  • Apply for a repair and maintenance permit (no Zoning review required)
  • Meet with Plan Check staff for plans (no Zoning review required)

ProjectDox Major Upgrade and Scheduled System Maintenance Notice

We are excited to announce that our Online Plan Check Software, ProjectDox, will be getting a major upgrade!  In order to implement this upgrade, ProjectDox will be temporarily unavailable from September 10 through September 12.

Improvements include a sleek, modern, and more user-friendly interface!

New features designed to optimize efficiency and reduce plan check times!

Improved integration tools that will allow for easier application processing!
 

To assist the community's transition, the City will host live office hours during launch week via Zoom (CLICK TO JOIN) begining September 15 through September 19 from 8:00 am - 3:30 pm where staff will be able to virtually assist users with the transition.

 

Downtime Schedule:

  • Start: Wednesday, September 10, 2025

  • End: Friday, September 12, 2025

During this time, access to the portal, files, tasks, and application features will be unavailable. This upgrade is part of our ongoing commitment to improve system performance, security, and reliability.
If you have any questions or need assistance, please feel free to contact us at [email protected] .
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Our Burbank Online Permits portal makes it easy

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Use this online form to report a violation

Access building records online.
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Apply for an instant residential Solar Permit

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Learn about Burbank's Pre-Approved Accessory Dwelling Units Program

Browse our new Public Records Portal

Residents and contractors can get Simple Permits for residential projects online if they don't require plan check. Create an account with the Online Permits portal – it's easy! All you need is a valid email address.

Save time by virtually joining the queue from the comfort of your home or office. You may physically check in at the Information Desk when you arrive to the Community Services Building.

more resources

Registration for the Earthquake Brace + Bolt seismic retrofit program closed December 1, 2021. Qualifying homeowners were selected through a random drawing and then notified by the State program if they were selected or on the waiting list. For more information, go to https://www.earthquakebracebolt.com/

BWP offers many rebates and incentives to Burbank residents and businesses for making energy and water-saving upgrades.

Click here for Residential programs.
Click here for Business programs. 
LOCATION, HOURS, & CONTACT
Location
Community Services Building,
First Floor
150 N. Third Street
Burbank, CA 91502

Public Counter Hours*
Monday - Thursday
8:00 a.m. - 3:30 p.m.

Friday
8:00 a.m. - 3:00 p.m.

Closed for Lunch
12:00 noon - 1:00 p.m.

*Last tickets issued 15 minutes prior to lunch break and closing. 

Contact
Building Permit/Plan check
(818) 238-5220
[email protected]

 

Please use our online services where possible

SERVICE NOTICES & CLOSURES

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